The Influence of Service Quality and Price on Customer Satisfaction: An Empirical Study on Restaurant Services in Khulna Division

One of the vital needs of increasing population in our country is food. There are a few number of restaurant goers to meet the necessity of food. Most of the people in our country occasionally go to the restaurant to enjoy ethnic and some of western food items. The main purpose of this study is to identify some key drivers of customer satisfaction on restaurant services. The study covers the opinion of restaurant goers in Khulna region. This research is based on empirical study. Primarily, researchers contacted with 450 customers for their valuable opinion regarding restaurant services. But, 246 customers gave their spontaneous response in this regard. Chi-square test has been applied for testing hypothesizes by using SPSS software. This study aims to link some factors of service quality and price fairness of restaurant with the customers' satisfaction. The researchers find out that customers of restaurant have negative impression about product and service quality fairness, price fairness, staff's service, environment of the restaurant, image of the restaurant and loyalty of the restaurant. The researchers suggest emphasizing on those critical issues to attract new customers and retain existing customers. Keywords: Customer Satisfaction, Customer Loyalty, Service Qualit

Employee Perception towards Effective Training Program: A Study on Some Selective Private Commercial Banks

In an era of uncertain and highly competitive business environments business leaders believe that the level of knowledge and skill of the existing human capital are more strategically critical than ever before. The sustainability of a business is highly dependent on the process of how the workforce is informed and trained with state-of-the-art knowledge, skills and how their attitudes are being groomed in order to maintain sensitivity towards the environmental changes. In this research it has been alleged that Private Commercial Banks (PCBs) in Bangladesh are not out of the frame of this scenario. The role of PCBs is critically appraised in the economic development and trade proliferation. The aim of this paper is to unearth how the existing training and management development program is perceived by employees. In this research, employees from five (5) selective banks in the private sector out of 47 scheduled commercial banks in Bangladesh have been chosen based on convenience as a sample. Five point likert scales have been designed to assess agreeableness and hypotheses have been formulated as well as a Z-test used in order to grab sample populations’ valid judgment towards the management development program of the PCBs in Bangladesh. This research has found that even if banks arrange an adequate number of training programs and allocate time for the purpose of updated Knowledge, Skills and Attitude (KSA), the majority of the respondents believe that they are failing to contribute due return to their organisation due to faulty training and management development systems. Key Words: private commercial Banks (PCBs), Training and Management Development program, Knowledge, Skills and Attitude (KSA), effective training, employees’ perceptio

Change in Adaptability of Residential Architecture: Spatial Analysis on Traditional and Contemporary Houses of Bangladesh

This study focused on spatial analysis to identify the changes in adaptability over the last five decades. The features influencing adaptability were selected from the reference study. An appropriate method was used to analyse these features through spatial analysis. Six distinctive typologies of rural houses were selected from six regions. Unlike the traditional houses, the contemporary houses in the same area reflected a different character. Urban houses built since the early and mid-20th century were compared with contemporary houses. After analysing the openness, generality, flexibility, depth, typicality, construction technique, involvement of end-users, and the feedback from the inhabitants, the study identified a significant decrease in contemporary houses' adaptability. Spatial analysis was used to quantify the different features and compare between traditional and contemporary houses. Though the adaptability had been reduced over time, the latest houses started to achieve better flexibility in some features due to government policy and implementation of statutory building regulations. Further recommendations were provided to enhance the residential architecture's adaptability in future. The study samples were selected from different regions of Bangladesh. Still, the result and policy recommendations can be helpful for other countries, especially with high population density and a developing economy

Biochemical composition of some catfishes from a coastal river of Bangladesh in relation to a biometric indicator

The proximate contents (protein, lipid, ash, and moisture) of three catfish species (Pangasius pangasius, Clupisoma garua, and Silonia silondia) were investigated from a coastal river of Bangladesh. The proximate composition was determined using the AOAC (1990) standard procedure. The average length and weight of the fish samples used in the experiment were 21.50 ± 1.61 cm and 65.55 ± 13.12 g; 19.67 ± 0.21 cm and 50.74 ± 3.13 g; 18.2 ± 1.21 cm and 43.40 ± 10.42 g for P. pangasius, C. garua, and S. silondia, respectively. The P. pangasius, C. garua, and S. silondia were rich protein sources, with 20.19%, 18.86%, and 15.24%, respectively. On the other hand, the lipid and ash contents were ranged between 2.11% to 3.07% and 0.52% to 2.28% respectively. The present study disclused water as the most abundant element in fish bodies  ranging from 75.05% (P. pangasius) to 79.60% (S. silondia). In log-transformed data, the weight of the fish body had a very significant positive relationship with most of the studied body constituents. In all three fish species, total length in log-transformed data and Fulton's condition factor showed a highly significant positive relationship with most of the studied body constituents. These findings suggest that biological differences like length and weight across species can influence the fishes biochemical composition that should be established

Reproductive biology of Gagora catfish (Arius gagora) at Meghna river system, Kushiara River, Bangladesh

The gagora catfish, Arius gagora is a species of Ariidae family normally exist in estuaries and tidal rivers of Bangladesh and India. In the present study, the reproductive biology of A. gagora was assessed in Meghna River system at Kushiara River. Length-weight relationship was found strongly correlated for male (r2 = 0.98), female (r2 = 0.97) and combined sex (r2 = 0.81), respectively. Chi-square tests revealed no significant difference between sex ratios round the year and not deviated from the expected value of 1:1 (χ2 = 5.57) and the critical chi-square value calculated was 143.25. The fecundity found to be ranged from 43333.12±829.83 to 53948.81±1743.28 in April to August. The relationship of fecundity with ovary weight (r2 = 0.79), ovary length (r2 = 0.88), total length (r2 = 0.85) and total weight (r2 = 0.68) were found positively correlated. Monthly study of gonadosomatic index (GSI) revealed that the breeding season for this fish species may be between July to August with a single peak spawning month in August. Size at sexual maturity was estimated as 30.01 cm total length. Fulton's condition factor (K) value varied in both males and females and indicates that the overall health condition of both the male and female were excellent. Breeding season was found significantly correlated with rainfall, but not with other biological, meteorological, and hydrological parameters. Ovarian development of A. gagora was assessed macroscopically and three broad gonad developmental stages were identified. Maturity was specified based on the presence of green egg in the peritoneal cavity. These findings should benefit and improve the sustainable management and conservation of this species both in Bangladesh and its bordering countries

Weight-length, length-length relationships and form factor of three flatfish species from the Bay of Bengal, Bangladesh

Biometrics such as weight-length relationships (WLRs), length-length relationships (LLRs), as well as form factor (a3.0) were investigated for three flatfish species, Cynoglossus lingua, Cynoglossus arel, and Brachirus pan which were captured using seines and gill nets between September 2021 and March 2022 from the Bay of Bengal, Bangladesh. The lengths were measured to adjacent 0.1 cm accuracy with a digital caliper and weights to the accuracy of 0.01 g with a digital balance for each individual. The WLRs were accurately adjusted for all species (r2 > 0.9500). Brachirus pan had the lowest b value of 2.9543, whereas C. arel had the highest b value of 3.2924 amongst the three species. For the investigated species of fish, LLRs were also highly significant (r2 > 0.9600, p < 0.01). The estimated form factor values were 0.0023 for B. pan, 0.0026 for C. arel, 0.0027 for C. lingua. New maximum total lengths for C. arel and B. pan have also been recorded. Since there are no weight-length relationships (WLRs), length-length relationships (LLRs), as well as form factor (a3.0) data for these species in Bangladesh; the information supplied here expands the depth of knowledge for these species

Selenium-Enriched Spirulina (SeE-SP) Enhance Antioxidant Response, Immunity, and Disease Resistance in Juvenile Asian Seabass, Lates calcarifer

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FALL ARMYWORM OUTBREAKS IN ASIA: ANALYZING THE STRATEGIES TO CONTROL

Fall armyworm (Spodoptera frugiperda) is a Lepidopteran moth of Noctuidae family. Due to its polyphagous characteristic with a large host range, strong migration ability, high fecundity (average egg production per female is about 1500) and lack of diapause has already contributed to its invasiveness in America and Africa. Recently it has been introduced in Asia in the year 2018. Though it has been only around three years of Fall armyworm (FAW) introduction, it has already spread into many Asian countries and on the way to cause havoc. Though it can infest many crops, its main target and maximum yield loss has occurred in case of Maize. In America and Africa, farmers are already well known to this pest and have adapted themselves to reduce crop loss to some extent by undertaking several management options. As this pest is completely new to Asia, farmers do not know much about its biology, nature of damage and control measures. And their misdiagnosis of the pest leads to panic and increased crop loss. Therefore, it is very important to increase awareness among the farmers to identify its attack on the right time to take suitable control measures as well as preventive measures for upcoming cropping seasons. Some of the cultural, mechanical, biological and chemical control measures those were effective in reducing its infestation outside Asia, has also found to be effective inside Asia. Collaboration of these control measures according to the field condition is main concern for the cultivators. But the integrated pest management option alone can also help to keep FAW population much below economic injury level and prevent its invasiveness as a tool of sustainable management for ensuring food security